Terms & Conditions

Booking Fee

Upon booking your appointment a $50 non-refundable fee will be required to hold your appointment. The fee will be applied to your total service fees on the day of your appointment.  Please note the fee only secures the time of your appointment.   If you cancel  or reschedule before the 48 hour window you will not lose your booking fee and it will apply to your future rescheduled appointment.

There's a 3% fee if paid by credit card. We take Cash, Apple Pay, Venmo, Square cash or credit card.

 

 -Please note: it is the client's responsibility to book for a touch up appointment.  Fees will go up if you get your first touch up done after the recommended time of 6-10 weeks. It's highly recommended your book your appointment ASAP and not wait as sometimes we can book up quickly.

Cancellation Policy

Brow Cancellation Policy Please give a 48-hour notice for all Brows appointments for rescheduling to avoid forfeit of your booking fee (please see policy with Booking Fee).  

 

Promotional rates will not be guaranteed if the service is not done within 2 months of promotion for new brows and 4-6 weeks for touch ups.  You may reschedule an appointment up to 2 times before you forfeit your booking fee.  Rescheduling an appointment in the time allowed will ensure your booking fee to transfer. If you however reschedule within 48 hours of your appointment, YOU WILL BE CONSIDERED A NO SHOW, you may book another appointment but will require an additional booking fee.  

 

Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss  the opportunity  to receive services.  

 

No Show Policy

SAME DAY NO SHOWS and CANCELLATIONS  within 48 hours will be charged the booking fee of $50

Refunds

THERE ARE NO REFUNDS FOR BOOKING FEES.

 

You are paying for our time, service, product, and expenses to provide you with a service. There will be no refunds on any services done.  If you are having any issues, please do not hesitate to contact us.  

 

Forms of Payments accepted: Venmo, ApplePay, Cashapp, Cash and Credit Cards, a 3% fee will apply to all credit card transactions.

 

 

Monday, Wednesday and Friday:

5pm - 8pm

Saturday and Sunday:

12pm- 6pm

1611 S. First Street.

Austin, TX 78704

(512) 730-0316

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Copyright © 2020 SweetShape Brows. All rights reserved. Terms & Conditions